I just read an article. More of a rant, really, by Stephen Manes of PC World in their November 2007 issue. In this article he goes off on the recent change Comcast made to their DVR software. The I-Guide software on the Motorola DVR's is actually worse than the old Microsoft-based programming guide. I didn't think that was possible. The system is often unresponsive. If, in your frustration, you press multiple buttons you will likely find all of them responding at once several seconds (or more) later.
Comcast gave us a little warning - a vague note that the change to I-Guide would occur sometime in the fall timeframe. Oneday we came home to watch a show and POOF there it was. Our saved shows were pretty much gone, scheduled shows erased and new ones (Jerry Springer and Tales From the Crypt) scheduled daily ad infinitum. Which only served to reinforce the weaknesses of their system. Trying to see what is scheduled and when involves scrolling through the daily schedules looking for shows that are or are not scheduled. Not very helpful - especially with some of the casble stations that re-run shows at unpredictable times.
Speaking of re-runs, they did keep one feature: recording shows that you've recorded previously, even when it's clearly marked as a repeat.
The Comcast forum is full of complaints about this no-choice "upgrade" that we got without any opportunity to weigh in. And it would certainly appear no one at Comcast tried it before it was deployed. The scary thing is that so many of our programs and products connect to the Internet and install updates with little or no input from us (think AOL).
Have you been surprised by an unwanted or unexpected update? Tell us all about it here.
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