Yesterday I actually got a call from an escalation tech. Of course he called the office and got voice mail. Never mind that I told everyone I talked to to make sure the cell number was primary. Wouldn't have mattered anyway. He was telling me that the escalation folks had determined my problem was complicated enough to be referred to product development. Only they were doing a softeare update (in the middle of the day?) and so it wouldn't go through until the afternoon.
I called my speed dial buddies for an update again at the end of the day. Much to my surprise I was told access had been restored (no mention of the cause of the problem). He also said that everyone had been talking about the Vista/IE lockup problem. Seems the OfficeLive code doesn't play well with Google Analytics. Never mind that it seems to work on pretty much any other site and with every other browser and OS except for Vista and IE. But it was my problem, not theirs. Once I removed the tracking code from all the pages everything seems to work. Supposedly there are work-arounds out there somewhere. Time to start digging.
Total down time: five days
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