Unfortunately, as the previous agent stated, because you've failed to sign-in to the account so many times your account has been locked for 24 hours. In some cases we can unblock this type of restricted access; however, this is not the case with this particular issue. The only thing I can recommend at this point is to wait a full 24 hours before signing into your account. I apologize for any inconvenience this may cause you Sven, especially just before 'launching' your web site.
For your convenience, our support staff is available 24 hours a day, 7 days a week. Please call us at 1-866-591-5483 for immediate support. If you choose to reply via email, please do not change the subject line so that we can directly reference your case.
Oh yeah, when I tried to reply the address line was blank. So tell me how this attitude fosters customer satisfaction and puts forth an air of customer service. As I type this the clocking is click over 24 - the number of hours I was told that must pass. And I still can't log in. I'm worse off than I was before I called yesterday. And the only thing I hear is "I can't help you and there's no one at Microsoft that will." What seems to go unspoken is that it really doesn't seem to matter to anyone there.
I suggested to Dave that perhaps someone should go to customer service training. Here I am writing nice things about them in a major local business journal and they're just blowing me off. Couldn't care less it seems. Hey Dave, if I got a bad burger at McDonald's I bet you theyd give me a new one, and maybe a sundae to go with it. I could surely write to a franchise owner or bigwig at home office. But not so at Microsoft.
Stay tuned. If they make this right I'll post that. But I will also let you know if they don't.
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